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Accessibility statement

Our commitment to making MAHLIATOV Cloud services inclusive and usable for everyone.

Accessibility commitment

EURL MAHLIATOV is committed to providing digital access for all users, including people with visual, hearing, motor, and cognitive disabilities across our websites, cloud dashboards, and support interfaces.

We align our implementation with WCAG 2.1 AA principles and accessibility-by-design practices during planning, development, and release of platform features.

Governance and standards

Accessibility governance is coordinated through product, design, engineering, and support teams with periodic reviews, documented checkpoints, and escalation workflows for critical usability blockers.

  • Structured semantic headings and landmarks for assistive navigation.
  • Keyboard-first interaction for core account and support journeys.
  • Color contrast controls and readable typography across interface themes.
  • Alternative text and descriptive labels for controls, media, and status elements.
  • Continuous QA checks before major releases and after high-impact changes.

Actions currently underway

  • Accessibility review checklist integrated into design and development handoff.
  • Monthly triage of user feedback related to readability, navigation, and controls.
  • Improvement backlog for forms, status messaging, and interactive data tables.
  • Internal training sessions for accessible UI writing and component usage.
  • Progress tracking through product quality and service reliability routines.

Audit snapshot

Most recent internal accessibility sampling result:

Levels Compliant Non-Compliant
A 88.2% 11.8%
AA 81.4% 18.6%
Overall average 84.8% 15.2%

These indicators are derived from representative user journeys and include both automated and manual checks.

Technologies and testing tools

Core website technologies:

  • HTML5
  • CSS
  • JavaScript

Assistive and verification tools used during audits include:

  • Screen readers on desktop and mobile environments.
  • Keyboard-only interaction and focus order inspection.
  • Contrast and semantic validation tooling for critical pages.

Compliance status

  • Customer Cloud Portal: Partially compliant (improvement plan in progress).
  • Public Website: Broadly accessible with targeted fixes scheduled.
  • Documentation Area: Continuous review and phased alignment to AA criteria.

Feedback and contact

If you encounter an accessibility barrier, please share the affected page URL, the tool used, and a short description of the issue so we can prioritize remediation quickly.

Accessibility contact: digital.accessibility@mahliatov.com

Remedies and escalation

If your request is not resolved within a reasonable timeframe, you may escalate through our support channels and request formal review by compliance management.

  • Open a support ticket from your client area.
  • Email accessibility support for urgent service-blocking concerns.
  • Request compliance review for unresolved critical barriers.

Statement updates

This statement is reviewed periodically and updated whenever accessibility processes, platforms, or legal obligations evolve.

Last update: May 12, 2026

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